Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 1, 2025

At Go Bangladesh, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you use our transportation services and platform. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

  • Personal Information: Name, email address, phone number, and profile photo when you create an account
  • Payment Information: Card details and transaction history for payment processing
  • Location Data: GPS location for real-time tracking and route optimization
  • Usage Data: Information about how you use our services, including trip history and preferences
  • Device Information: Device type, operating system, and unique device identifiers

How We Use Your Information

  • Provide and maintain our transportation services
  • Process payments and manage your account
  • Send you important updates and notifications about your trips
  • Improve our services through analytics and user feedback
  • Ensure safety and security of our platform
  • Comply with legal obligations and prevent fraud

Information Sharing

  • We do not sell your personal information to third parties
  • We may share information with service providers who help us operate our platform
  • Location data may be shared with transportation partners for service delivery
  • We may disclose information when required by law or to protect our rights
  • Anonymized data may be used for research and analytics purposes

Data Security

  • We use industry-standard encryption to protect your data
  • Access to personal information is restricted to authorized personnel only
  • Regular security audits and updates to protect against threats
  • Secure payment processing through certified payment providers
  • Data backup and recovery procedures to prevent data loss

Your Rights

  • Access and review your personal information
  • Request corrections to inaccurate data
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Request data portability in a standard format
  • File complaints with relevant data protection authorities

Data Retention

  • Account information is retained while your account is active
  • Transaction records are kept for 7 years for legal compliance
  • Location data is anonymized after 30 days
  • Usage data is aggregated and anonymized for analytics
  • You can request deletion of your data at any time

Contact Us About Privacy

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@thegobd.com
Phone: +880 1711-360170
Address: ICT Tower, 14th Floor, Plot E-14/X, Agargaon, Sher-e-Bangla Nagar, Dhaka-1207, Bangladesh

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.