Terms of Service

Please read these terms carefully. They govern your use of Go Bangladesh services and platform.

Last updated: January 1, 2025

Welcome to Go Bangladesh! These Terms of Service ("Terms") govern your use of our transportation platform and services. By creating an account or using our services, you agree to comply with and be bound by these terms.

Go Bangladesh provides a technology platform that connects passengers with transportation services. We are committed to providing safe, reliable, and efficient transportation solutions throughout Bangladesh.

Acceptance of Terms

  • By accessing and using Go Bangladesh services, you accept and agree to be bound by these Terms of Service
  • If you do not agree to these terms, you may not use our services
  • We reserve the right to update these terms at any time with notice to users
  • Continued use of our services after changes constitutes acceptance of new terms

User Accounts and Responsibilities

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • Users must be at least 18 years old or have parental consent to use our services
  • You agree to notify us immediately of any unauthorized use of your account
  • One person may not maintain multiple accounts without our express permission

Service Usage and Conduct

  • Use our services only for lawful purposes and in accordance with these terms
  • Do not attempt to gain unauthorized access to our systems or other users' accounts
  • Prohibited activities include fraud, harassment, spam, or any illegal activities
  • Respect other users, drivers, and staff members at all times
  • Follow all local traffic laws and regulations when using our transportation services

Payment Terms and Billing

  • Payment is required for all transportation services before or during the trip
  • We accept various payment methods including cards, mobile payments, and digital wallets
  • All fees and charges will be clearly displayed before you confirm your booking
  • Refunds are processed according to our refund policy and may take 3-7 business days
  • You are responsible for any charges or fees imposed by your payment provider

Service Availability and Limitations

  • Services are subject to availability and may not be available in all areas at all times
  • We reserve the right to suspend or terminate services for maintenance or other reasons
  • Service interruptions may occur due to weather, technical issues, or other circumstances beyond our control
  • We do not guarantee specific arrival times, though we strive to provide accurate estimates
  • Real-time tracking information is provided for convenience but may not always be perfectly accurate

Liability and Disclaimers

  • Our services are provided 'as is' without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount paid for the specific service
  • Users assume responsibility for their personal belongings during transportation
  • We maintain appropriate insurance coverage but encourage users to verify their own coverage

Intellectual Property

  • All content, trademarks, and intellectual property on our platform belong to Go Bangladesh
  • Users may not reproduce, distribute, or create derivative works without permission
  • User-generated content remains owned by the user but grants us license to use for service provision
  • We respect the intellectual property rights of others and expect users to do the same
  • Report any copyright infringement to our designated agent

Additional Important Terms

Termination

We may terminate or suspend your account at any time for violation of these terms. You may also delete your account at any time through your profile settings.

Governing Law

These terms are governed by the laws of Bangladesh. Any disputes will be resolved in the courts of Dhaka, Bangladesh.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

Email: info@thegobd.com
Phone: +880 1711-360170
Address: ICT Tower, 14th Floor, Plot E-14/X, Agargaon, Sher-e-Bangla Nagar, Dhaka-1207, Bangladesh

Agreement Acknowledgment

By using Go Bangladesh services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Go Bangladesh.